Miho Tse · Senior Product Designer · UK
Systems.
Journeys.
Tools.
I design the systems, journeys and tools behind better product experiences — the messy stuff that makes things easier to use, easier to scale and harder to break.
Selected brands, platforms and client services designed across include ASOS, Topshop Topman, ITV, HealthHero, MangaHigh, LG, Roku, Samsung, Xbox, PlayStation, Apple, Google, Amazon, BBC, Bupa, Allianz, Zurich, Freely, Latus Health, Royal London Group and Virgin Media.
Work that shipped.
Onboarding Platform
An onboarding platform that generates personalised experiences for every new starter, with a self-serve admin layer that lets teams scale it without needing a designer in the room.
Short muted video showing the ASOS onboarding admin tool generating a personalised onboarding experience.
Commerce Launch
Helped bring Topshop and Topman back to life online: redesigning journeys, support flows and the design system foundations behind their return.
Sign-in Experience
Simplified ITVX sign-in and registration on mobile, helping lift sign-in by 9.4% and registration by 30%.
Copy Companion
An AI tool built in Copilot Studio to help teams sense-check UX copy: tone, brand rules, localisation and accessibility. More like collaborating with another designer than filling in a form.
Roots in development
& 3D animation.
I came to product design from building and animating things, so I think about how an interface is made as much as how it looks. That range travels well. I've worked across streaming, fashion e-commerce, healthcare and education, and I’m drawn to end-to-end problems where the real decisions live — the kind that don’t have a clean owner.
I believe good design should work for everyone, not just designers. I care about clear communication, I'd rather surface a hard trade-off early than hide it, and I treat mistakes as how the work gets better. A little humour and humility along the way helps too.
Where I've worked.
Working across e-commerce UX, internal tooling and AI-assisted design tools. Recent projects: a modular onboarding platform, a UX copy companion, the Topshop/Topman relaunch, and size and fit work across ASOS.
Worked across Growth, E-commerce, Design Ops and Partnerships & Distribution, from mobile sign-in journeys to subscription campaigns and product patterns across 19 platforms on CTV, web, tablet and mobile.
Joined as a front-end developer before moving fully into product design. Redesigned patient-facing PWA journeys and raised accessibility and consistency standards across 25+ client services.
Began in game and full-stack development before moving into UX/UI design, designing gamified learning experiences for an international student audience alongside product and engineering.
Nice words
from nice humans.
Connect. Collab. Chat.
Based in Hertfordshire. Usually thinking about systems, journeys and tools —
or why a prototype broke five minutes before a demo.